Okay, we may not have a real yellow brick road leading you to the Emerald City, but if a tornado swirls you off course while working in ProtoShare, here’s a guide to get you back to the Land of Oz—er Prototyping.
Like Glenda the Good Witch helping Dorothy, we are dedicated to helping our customers be successful in ProtoShare. Let us guide you.
Inside the App
If you are working inside ProtoShare and get stuck, there are several places to go to help you get back to work.
Inside the Editor are help links at the top of the palette.
In all views for a Licensed User (everyone but a Reviewer), there is a Help tab in the main navigation linking you to the User Guide, Tutorials, User Forum, Contact Support, and Keyboard Shortcuts.
Reviewers have their own Help tab as well.
- The Help resources found within the application can also be found on our website in the Services & Support section.
- Read or search through the full User Guide.
- Browse the User Forum for tips, FAQs, and other questions from users like you.
- Access Video Tutorials to help you Get Started or tackle a Tabbed Panel.
- Attend live webinars to also help you Get Started.
NEW: Chat with a customer service professional during office hours via the new Live Support Chat feature on our support pages.
In addition to these resources, the Features page showcases all of ProtoShare’s features. With this information you can learn all the capabilities ProtoShare has for your project.
Be sure to keep reading the ProtoShare Blog. Besides company news, industry insight, and announcements, we post workflow examples, tips & tricks, and in-depth how-tos.
If you still cannot find what you are looking for, it’s time to call on the Wizard. Ours is known as the Customer Service Team (online hours are 8 AM to 5 PM PDT). For billing inquiries, email firstname.lastname@example.org. All other support queries can be emailed to email@example.com.
Best of luck on your journey! And if you find slippers made with real rubies, be sure to let me know.