This week I’d like to introduce Josh and Jamie from customer service. Besides answering customer emails, phone calls, and chat sessions, they also do a great job of giving everyone else on the team a helping hand when needed. (Josh also brings in yummy Voodoo Doughnuts that keep us in our happy places.) You can learn more about Josh and Jamie below.
Josh Kristof
Customer Support Manager
What is it you do at Site9?
I manage the technical support and billing department. I also deal with infrastructure support such as managing and monitoring servers as well as some ancillary system engineering.
How long have you been with Site9?
2 years
What do you like most about your job?
The variety of things to do each day. Having the opportunity to learn new skills and expand responsibilities.
Favorite food/restaurant
Sushi and Indian. Koji Osakaya and Real Taste of India and New Taste of India food carts.
Favorite book
No one specific book but all of the Xanth novels by Piers Anthony are at the top of the list.
Favorite movie
Goonies probably but there are many runners up.
Favorite ProtoShare tip
That ProtoShare can be enhanced with user created components via the Advanced HTML tool. Also the ability to use ProtoShare after the initial design phase and beyond a production level release of an application by using live views and comps.
Jamie R., Customer Support
What is it you do at Site9?
I’m here to help =)
How long have you been with Site9?
Two years
What do you like most about your job?
I really enjoy helping people making beautiful things. There’s never a dull moment here in Customer Support.
Tell us something most people wouldn’t guess upon first meeting you. That I’m over 21
Favorite food/restaurant
Dutch Bros. Coffee [ Medium, cold-pour, white mocha, please =) ]
Favorite book
I Know This Much Is True – Wally Lamb
Favorite movie
Princess Bride / Labyrinth (How can you choose between those two? I mean, really…)
Words to live by
The Optimist Creed
When I’m not working, I’m likely…Chasing around my sidekick or studying.
Favorite ProtoShare tip
You can add a button to your design that upon click will reset all the states on a page, which will help your Reviewers as they become familiar with the different interactions you’ve placed on the design. (Click the graphic to the right for a larger view.)